Offshore Head
- India
- 20+ years of experience
- Any Graduate
- Chennai
- Indian Time
Job Specification:
- Lead and develop the service delivery function, leading strategic initiatives and embed a culture of continuous improvement through the delivery team while meeting customer delivery deadlines and quality standards.
- Enable and champion a service delivery culture, promote ongoing service improvements, to improve quality and client satisfaction.
- Team leadership, management, mentoring, and individual growth of the service delivery teams.
- Develop and maintain relationships with clients and stakeholders across the business to understand and deliver new business opportunities.
- Maintain a high level of utilization across the delivery team Integration and alignment of agile frameworks and methodologies to accelerate agile adoption.
- Managing different stakeholder expectations.
- Agree on, monitor, and refine KPIs with the Delivery team.
- Overall accountability of the quality of service and performance, ensuring future growth projections within clients of BAU environments and client projects are understood and factored into capacity planning for all associate systems and resources.
- Meet monthly and quarterly objectives.
- Develop and maintain a strategic partnership with clients and take accountability for the delivery of what has been commercially contracted.
- Take accountability for the identification, mitigation, and management of all risks relating to the delivery of the business outcomes.
- Build and drive a high-performance culture across business, suppliers, contractors, and permanent staff to ensure single-minded focus on the outcomes of the program.
- Manage the performance of the team, as well as promote and support career development.
- Support and at times lead the shaping and delivery of proposals.
- Overall responsibility for the business units.
